How can we help?
Get product advice, help with delivery or support for an existing order through your customer account or the official NexMods Discord.
For an existing purchase, include your order ID and product name so the team can find your order.
Contact NexMods
Clear terms. Reliable support.
Digital delivery after confirmed payment. Support and replacements for eligible product issues. No voluntary change-of-mind refunds after delivery, without limiting your statutory rights.
1. About these terms
These Terms of Service govern purchases from NexMods and use of the NexMods storefront, customer account and related support services. Read them together with the product description, Delivery Policy, Refund & Replacement Policy and Privacy Policy. Keep a copy of the terms and product description that applied when you ordered.
In these terms, “we” means the operator of NexMods; “you” means the buyer; “digital product” includes the account access, licence, key, download, subscription or digital service described on the product page. Our business details and contact channels appear in the Legal Notice.
2. Before placing an order
You must be legally able to enter into the purchase or have the permission required from a parent or guardian. Provide accurate contact and order information and use a payment method you are authorised to use. Review the product's platform, region, compatibility, access level, quantity, duration, delivery method and any stated restrictions before paying. Ask support if a requirement is unclear.
3. Orders, prices and payment
The checkout and invoice show the selected items, currency, applicable discounts, charges and final amount. An unpaid invoice is not proof of completed payment. Delivery begins when the payment is confirmed and any disclosed checks or fulfilment requirements have been completed. We may decline fraudulent or unauthorised orders; if an accepted, paid order cannot be supplied, we will provide the remedy required by law.
Only pay through the payment instructions on your secure invoice. For cryptocurrency, use the exact coin, network, address and amount shown on that invoice. Incorrect transfers may be difficult or impossible to recover. Contact support before paying again if the payment status is unclear.
4. Digital delivery
Products are delivered using the method stated in their description, usually through the secure invoice and/or delivery email after payment confirmation. Manual services, stock shortages, network confirmations and verification can affect delivery time. Any specific delivery commitment shown before purchase takes precedence over a general reference to instant delivery. Our Delivery Policy explains what to do if delivery is missing.
5. Permitted use and access
Your purchase gives you only the access and usage rights expressly stated for that product. It does not transfer ownership of NexMods branding, software or third-party intellectual property. Unless the product expressly permits it, do not resell, redistribute, share a licence or provide others with copies of delivered credentials or files.
Use products lawfully and respect applicable third-party rules. Do not use our store or products for fraud, theft, harassment, unauthorised access, attacks, evasion of lawful restrictions or harm to others. Do not interfere with our storefront, payment systems or other customers.
6. Account security and third-party platforms
Keep your customer login, invoice link, keys and delivery information private. Follow the supplied setup and security instructions. Contact us if you believe access has been compromised. Never send support your payment password, recovery codes, wallet seed phrase or unrelated account credentials.
Third-party services may change their requirements or restrict access under their own rules. NexMods does not control those platforms and does not promise permanent availability, immunity from moderation or features that are not expressly described. This does not remove our responsibility for supplying what was agreed or the remedies that apply when a product fails to meet the contract.
7. Support and replacements
If an item is missing, defective or different from its description, contact NexMods with the invoice ID, product name and a clear explanation. We may request relevant, proportionate evidence to investigate. Where appropriate, we first help restore access, correct the issue or supply a working replacement without charge. Replacement conditions or commercial warranty periods stated on the product page supplement your legal rights; they do not replace them.
8. Refunds and withdrawal
We do not offer voluntary change-of-mind refunds for digital content that has been delivered as agreed. Changing your mind, ordering the wrong compatible option or not using a working product does not by itself qualify for a voluntary refund. This rule applies only insofar as the law permits.
Where consumer law grants a withdrawal period, immediate digital delivery removes that right only when the applicable legal requirements have been met, including your prior express consent, acknowledgement and the required confirmation. Merely visiting this site or accepting general terms does not provide that separate consent.
Your rights for non-delivery, defects or misdescription remain intact. Depending on the circumstances, these can include correction, replacement, a price reduction or termination and reimbursement. A refund that is legally owed will not be replaced with store credit without your agreement. See the Refund & Replacement Policy.
9. Subscriptions and store balance
For a subscription, the checkout must identify the billing period, price and renewal terms before you agree. Manage available subscriptions in your customer account or contact support. Cancellation affects future renewals according to the agreed terms; it does not remove a right to reimbursement that the law grants.
Store balance is credit for eligible NexMods purchases and is not a bank account. Its source and any disclosed promotional conditions determine how it can be used. Store credit must not be used to avoid a refund or other remedy legally owed to you.
10. Reviews, affiliates and promotions
Reviews must reflect a genuine experience and must not disclose private order or delivery information. Affiliate participation is subject to the programme and tier shown in your account. Do not generate fraudulent referrals, use misleading claims, send spam or imply you represent NexMods without permission. Promotional codes apply only to the stated products and conditions.
11. Suspension and misuse
We may restrict access where reasonably necessary to investigate fraud, protect accounts or stop a material breach of these terms. Where appropriate, we will explain the reason and allow you to contact us. Restrictions must be proportionate and do not cancel accrued consumer rights, legitimate payment disputes or remedies for an existing order.
12. Responsibility and liability
We remain responsible for performing the contract and for obligations that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for losses caused solely by misuse, unauthorised changes, incorrect information supplied by you or independent third-party actions outside our contractual responsibility. Nothing excludes liability for fraud, intentional misconduct, personal injury where exclusion is prohibited, or other non-excludable liability.
13. Privacy and communications
We use the information needed to process orders, deliver products, secure the store and respond to requests as described in our Privacy Policy. Necessary order emails are separate from optional marketing. You can stop marketing emails using their unsubscribe facility without losing access to purchase support.
14. Complaints, law and disputes
Contact support first with the invoice ID and the resolution you are seeking. We will investigate and respond within a reasonable time. You retain the right to contact a payment provider, regulator, competent court or other available dispute-resolution body.
Dutch law applies to the extent a choice of law is permitted. If you are a consumer, this choice does not deprive you of mandatory protections of the law of your habitual residence or of a court you are entitled to use. These terms do not require private arbitration.
15. Changes and contact
Updated terms apply to future purchases from their publication date. Existing purchases remain governed by the version agreed at purchase, except for changes lawfully agreed with you or required by law. If a provision is unenforceable, the remaining provisions continue to apply insofar as legally possible.
For order support or questions about these terms, use Contact NexMods or the official NexMods Discord.
1. Who handles your information
The operator of NexMods is responsible for personal information processed for this store. Our contact and available business details are in the Legal Notice. Contact us through NexMods support for privacy requests.
2. Information used by the store
Depending on your interaction, the store processes your email and customer profile, purchased products, invoice IDs, payment status and transaction references, delivery records, support messages and technical information such as IP address, browser and security logs. Optional reviews and referral activity are processed when you use those features. Only provide information needed for the request.
3. Purposes and legal bases
Order processing, payment confirmation, digital delivery, account functions and purchase support are necessary to perform our contract with you. Financial records are kept where needed for legal obligations. Proportionate security, abuse prevention and complaint handling are based on legitimate interests, taking account of your rights. Where required, optional marketing and non-essential tracking rely on your consent, which you may withdraw.
4. Service providers and recipients
SellAuth supplies the storefront, checkout and customer-service infrastructure. The payment provider selected at checkout processes payment information under its own terms and privacy notice. Hosting, delivery, email and support providers may process information needed for their services. We may disclose records where lawfully required, to resolve a dispute or to protect legitimate rights. We do not sell personal information.
If you use Discord, YouTube, TikTok or another external service, its own privacy rules also apply. Do not post private invoices, access keys or passwords in public community channels.
5. Cookies and external content
Essential cookies or local storage support functions such as login, cart contents, currency preference and security. Optional analytics or marketing tools, when configured, require consent where applicable. You can use available cookie settings and your browser controls. Blocking essential storage may affect login or checkout. External font and icon providers receive technical connection information when their resources load.
6. Marketing choices
Marketing subscriptions are optional and separate from necessary purchase emails. If a newsletter service is offered, its signup page identifies the service and gives subscription information. You may unsubscribe through a marketing email or contact support. Unsubscribing does not stop essential delivery, security or order communications.
7. Retention and security
We keep information only for as long as reasonably needed for the purpose, applicable recordkeeping duties or a dispute. Retention depends on the type of record and legal requirements. We use reasonable access and security controls; no online service can guarantee absolute security. Keep your own account and invoice links secure.
8. International processing
Service providers may operate in different countries. Where personal information is transferred outside a jurisdiction requiring protection, the applicable transfer safeguards must be used, such as an adequacy decision or approved contractual safeguards. Contact us for information relevant to your data.
9. Your rights
Subject to applicable law, you can request access, correction, deletion, restriction or portability of your data and object to certain processing. Consent may be withdrawn without affecting earlier lawful processing. We may need proportionate identity verification and may retain records that the law requires us to keep. You may complain to your competent data-protection authority, including the Dutch Autoriteit Persoonsgegevens where applicable.
10. Changes
We update this notice when our practices change. Material changes will be communicated where required. Contact NexMods if you need clarification or want to make a privacy request.
Support first. Replacements when needed.
No voluntary change-of-mind refunds after correct digital delivery. Your mandatory consumer rights always remain available.
1. Our approach
Digital products cannot normally be returned to stock once their keys, files or account access have been disclosed. For products delivered as agreed, NexMods does not offer a voluntary refund simply because you changed your mind, did not use the product or selected an option that met its stated description but did not suit you.
2. Missing or non-working items
If your purchase is not delivered, does not work as described or contains incorrect access details, contact us through your customer tickets or official Discord. Include your invoice ID, the affected product and relevant screenshots or error messages. Mask passwords and unrelated personal information. We will assess the issue and give appropriate troubleshooting, restored access, correction or a replacement.
3. Replacement conditions
A replacement is intended to resolve a verified issue with the original supply. We may ask you to follow reasonable diagnostic or setup steps. There is no additional fee to correct a product for which we are responsible. Any product-specific commercial warranty is described before purchase. Report issues promptly so we can help; this is not an artificial deadline that removes statutory rights.
Damage caused solely by sharing credentials, prohibited resale, incompatible changes or other misuse is not covered by a voluntary replacement promise. We assess the facts of each case; a general claim about platform risk does not excuse an item that failed to match the agreed description when supplied.
4. When reimbursement can apply
If supply fails or an issue cannot be remedied as required by law, you may be entitled to a price reduction, cancellation or reimbursement. Applicable rules can also allow an immediate remedy for a sufficiently serious issue. A replacement is our normal practical first step where appropriate, not an absolute restriction on other legal remedies.
Where reimbursement is due, we return it without undue delay and within any legally required period, normally by the original payment method. We will agree an alternative if the original method cannot receive a return. We do not impose a refund fee or force store credit in place of a legally owed refund.
5. Withdrawal and immediate delivery
If a consumer withdrawal right applies, it is not removed by a blanket “no refunds” statement. For digital content supplied immediately, its loss requires the separate prior express consent, acknowledgement and confirmation required by law. Without those conditions, applicable withdrawal rights remain. Contact us with an unequivocal statement if you wish to exercise a withdrawal right.
6. Duplicate or unauthorised payments
Contact us promptly if you believe you paid twice or did not authorise a payment. Share transaction references, not full card or wallet credentials. We investigate payment records and cooperate with legitimate payment-provider procedures. These policies do not prevent you exercising a lawful dispute or chargeback right.
Digital delivery, directly to your order.
Find your purchase through the secure SellAuth invoice and the delivery instructions for your product.
1. What we deliver
NexMods supplies the digital products and services described on each product page. Unless a listing explicitly states otherwise, no physical parcel is shipped. The product page identifies what is included and any activation, compatibility or fulfilment requirements.
2. When delivery begins
Automated delivery normally starts after the payment provider confirms payment. Cryptocurrency requires the confirmations shown on your invoice. Pending or partially paid invoices are not completed orders. Products marked for manual fulfilment are handled according to the timing stated before purchase.
3. Where to find your items
Keep your secure invoice link and use the email address entered at checkout. When available, the invoice contains the delivered key, file, access information or service instructions. Your customer account provides access to its linked orders. Check your spam folder if you are waiting for an email.
4. Delays and missing delivery
Payment checks, incorrect information, stock problems, third-party outages or manual fulfilment may delay delivery. Contact us with the invoice ID if a confirmed order is not delivered within the promised time. We will check the payment and supply the missing content or arrange the remedy required by law. A general reference to “instant delivery” does not override a more specific delivery promise shown when you ordered.
5. Check and secure your purchase
Read the included instructions and check that the supplied item matches the order. Do not publish or share credentials. If there is a defect, use the Refund & Replacement Policy to request help.
NexMods
NexMods operates the digital storefront at nexmods.net. SellAuth provides the storefront and checkout infrastructure. The operator of NexMods is the seller unless the checkout explicitly identifies a different contracting seller for a particular payment arrangement.
Business name
NexMods
Contact and complaints
For order support, use your customer support tickets when available or the official NexMods Discord. Include your invoice ID and the product name, without posting delivery credentials in a public channel. Privacy requests and other business enquiries may be sent through the same contact channels.
Brand names and links
NexMods branding and site content may not be copied or used to impersonate the store. Product and platform names belonging to others remain the property of their respective owners. A reference to a third-party platform does not by itself imply endorsement or affiliation. External websites are operated under their own terms.
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Recommend NexMods to your community. Contact the team to ask about affiliate availability, eligibility and current programme terms.
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